“Your most unhappy customers are your greatest source of learning.” – Bill Gates
‘Customer service, say it again with me; customer service’ says Yemi. ‘If this is lacking or non existent in your business then you’re not going to make it far’. Customer service is the direct one-on-one interaction between a consumer making a purchase and a representative of the company that is selling it. Countless deals have been lost due to lack of response or untimely delivery, especially in this ever fast moving pace we live in.
Yemi Oniya Jr founded YO Digital Agency, which is a full service digital marketing agency specializing in online growth for businesses and works out of both the US and the UK. The agency has worked with a lot of small businesses and helped them move in the right direction. Yemi focuses on the attribute ‘customer service’ and says ‘You can have a big name or a big brand however if the customer feels as if they’re not being heard they’ll take their needs elsewhere, and we don’t want that now do we?’
YO Digital Agency has worked with fortune 500 companies as well and notes that the addition of live website chats to increase the customer service experience is gaining in popularity.
He also mentions that the businesses that thrive make themselves available to their clients and customers to address their issues before it becomes untenable. This is done by solid and frequent communication. If the client has to constantly wonder what you’re doing then you’re already in the back seat. You want to maintain control in the driver’s seat by addressing questions and concerns before they arise and maintaining an open line of communication.
Yemi asserts, ‘If you can address the customers need within a couple hours minimum Then the customer’s respect and trust for you will grow ’ YO Agency doesn’t even wait that long to reply to clients which serves to reinforce the Agency’s advantage in the area.
To connect with Yemi Oniya Jr or to contact him for business inquiries, please visit @yemioniyajr on Instagram.