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Seven ways AI may improve meetings, per Microsoft

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Seven ways AI may improve meetings, per Microsoft

The schedules of the majority of working professionals are packed with meetings, which frequently act as a barrier to productivity because they require excessive amounts of time or don’t really need you in the first place. Microsoft says its AI products can help you optimize your meetings.

According to a recent Microsoft Work Trend Index research, “inefficient meetings” was cited by respondents as the biggest productivity impediment. Microsoft thus noted meeting failure points and the ways in which Copilot and other AI technologies can be helpful in a recent blog post.

It can help you stay current

Everyone has experienced being late for a meeting they didn’t want to miss, despite their best efforts to be on time. Nothing is worse than quickly jumping on a call when it’s too late, not knowing what you missed, and not wanting to ask a question that has already been answered out of fear. Alternatively, perhaps you dozed off and missed crucial information throughout the discussion.

Copilot in Microsoft Teams can quickly summarize the main points of the meeting to assist you and the others stay on the same page and close the information gap. If you are still unclear, you can just ask Copilot for more details rather than interjecting queries into the middle of the discussion.

It can allow you to miss events

If you have a full schedule of meetings, you will probably have to prioritize which meetings to attend in order to finish your task. But that doesn’t mean you have to rely solely on notes from others or lose out on the knowledge completely.

Users of Copilot will soon have access to automatically generated meeting recaps that include notes and recommended tasks for follow-up instead. Users will also have the ability to “follow” a meeting in March, which will cause the host to log it on Teams. A summary and the recording are later available to users.

It can offer guidance to you in meetings

If you have ever conducted a video conference presentation, you are aware of how uncomfortable it may be to wait for participants to unmute, join in, and offer feedback. Frequently, this discrepancy results in meetings taking longer than necessary.

You may now discuss in private how to further the Copilot conversation with Teams using Copilot in Teams. You can ask questions like “What can I ask to move the meeting forward?” or “What issues are still unresolved?” as Microsoft provides examples. After that, Copilot will go through the transcript of the meeting and recommend possible things for you to say.

It can help you turn off background noise

While at work, scheduling a meeting room for your video conference can be difficult because you and your coworkers are fighting for the same small amount of space. As a result, you probably have to attend meetings from your noisy desk quite a bit.

Teams includes a noise suppression feature to help with that, which can help keep meetings focused on speech while eliminating background noise. Teams will “soon” have a voice isolation function that will identify your voice and muffle background noise, according to Microsoft.

It’s sort of clean enough for your office

While your room isn’t ready for the meeting, are you? Teams Premium has a “Decorate your background” function that lets you employ generative AI to improve your real-world environment.

Generative AI can be used, for instance, to virtually decorate your space or clear clutter. By not needing to display your space in its entirety, this function can assist you avoid utilizing unrealistically large backdrops and maintain the atmosphere of your room.

It can provide you with presenting skills coaching

Like any skills, presenting well is a skill that needs to be practiced. Microsoft’s Speaker Coach may assist with that by analyzing your voice for things like tempo, pitch, filler words, repeated vocabulary, and more. It can also provide you with real-time feedback and a comprehensive analysis later.

It can eliminate communication gaps

Meetings can occasionally involve people whose language is different from yours, which can make it difficult to carry on a conversation. With real-time translations in up to 40 spoken languages that participants may read via captions or transcripts, Teams Premium’s live translation tool can help keep the conversation flowing.

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Clearcover Collaborates with Ada to Launch Customer-Facing AI Solution

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Along with Ada, the AI-native customer service automation startup, Clearcover, a next-generation auto insurance provider, announces the debut of a consumer-facing generative AI solution.

The customer advocate workflow for Clearcover is enhanced and streamlined by Ada’s “AI Agent”* for customer service automation.

With a conversational interface, the new solution is accessible to clients around-the-clock via Clearcover’s website and mobile app. It drastically cuts down on wait times and provides prompt, accurate, and considerate answers to even the most complicated questions.

More than 35% of Clearcover customer chat queries were automatically answered in the first month of the program’s debut for policyholders.

“Ada helps to make our clients’ expectations of the greatest digital customer experiences in the insurance industry a reality. “Ada’s technology combined with our API-first custom policy administration system powers next-level customer experience, lowers operating costs, and boosts overall efficiency,” stated Adam Fischer, Chief Product and Innovation Officer at Clearcover.

In a Hubspot analysis from 2023, 78% of customer care representatives stated that they feel AI allows them to focus more of their time on the most crucial aspects of their jobs.

“AI Agents”* for customer support, as opposed to chatbots, are made to reason intelligently through issues, pick up knowledge from encounters, and make judgments. Now, they are active instruments that solicit our feedback. Ada Chief Product and Technical Officer Mike Gozzo stated, “These intelligent agents are proactive partners who can comprehend our needs and assist us in making the best decisions.”

The solution several action-oriented features by directly integrating with Clearcover’s internal systems, knowledge bases, policies, and standards. This includes gathering pertinent data from the client to make elevating a query to a particular Clearcover employee more effective and accessing information from Clearcover’s exclusive Policy Administration System to address inquiries about policies and coverage.

Through performance reviews, human direction, and feedback, Ada’s “AI Agent”* for customer support is intended to develop and mature alongside Clearcover.

Through its Agent Portal, Clearcover’s insurance agent partners can also use the feature that allows them to quickly and intelligently respond to frequently asked questions by pulling up relevant information from the company’s knowledge base.

Two more proprietary generative AI solutions from Clearcover were unveiled last month. The first is a tool that helps adjusters analyze files and draft correspondence and their representatives by fully digitizing statement collection at first notice of loss (FNOL).

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LG Unveils the LGQNED AI and Next-Generation OLED evo AI TVs: Specs, Cost, and more

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LG Electronics has introduced the next generation of artificial intelligence (AI) televisions in the Indian market, with sizes ranging from 43 inches to 97 inches. The LG OLED 97G4 and LG QNED AI TVs are part of the new 2024 portfolio. The starting price of the new lineup for the Indian market is Rs 62,990.

Hong Ju Jeon, MD of LG Electronics India, made the following official statement: “With an advanced processor that enables outstanding audio-visual experiences across various screen sizes, the LG OLED evo AI and LG QNED AI TVs lineup takes the viewing experience to a new level.”

He continued, “We aim to further enhance our market leadership in Flat Panel TV in India with this new line-up.”

Furthermore, according to the manufacturer, the newest OLED AI TVs include exact pixel-level image analysis for backdrops, enhancing images with sharp objects and increased AI upscaling capabilities.

LG OLED AI TVs utilize artificial intelligence to produce a more vivid and crisp visual experience. They also provide real-time upscaling for sub-4K OTT video.

Furthermore, the 2024 QNED AI TVs from LG represent the next advancement in LCD technology, offering vivid and bright colors on the screen.

The LG QNED AI TV’s AI feature, according to the firm, enhances picture quality and richer, fuller audio with virtual 9.1.2 surround sound that surrounds you with a dome of sound for amazing immersion.

In an apparent strategic move to maintain its dominant position in the global flat-screen market, Samsung Display said in March that it had begun construction of its new 8.6-generation IT organic light-emitting diode (OLED) production line.

According to Yonhap news agency, the tech company plans to upgrade its current L8 series to the new A6 line for 8.6-generation OLED panels, which would target IT gadgets rather than smartphones at its facilities in the central region of Asan.

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OpenAI Integrates Google Drive with ChatGPT for Enhanced Functionality

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According to reports, OpenAI’s AI-powered chatbot, ChatGPT, is now supporting Google Drive integration. Several ChatGPT Enterprise users have reported that the chatbot can now link to Google Drive, according a 9To5Google post.

In a conversation, ChatGPT is reportedly informing users that linking apps to the platform is now possible. OneDrive and Google Drive accounts can be linked by users selecting the “Connect Apps” option from the file attachment menu. This option takes users to a second page. Sadly, only a select group of Enterprise users with premium subscriptions can now utilize this service.

The “Add from Google Drive” option appears in the file attachment menu of the chat box once the user has linked their Google Drive account to ChatGPT. The new choice opens to a file picker on the associated Google Drive, much like when you upload a file or document to ChatGPT, which opens to a local folder.

Although OpenAI hasn’t made an official announcement about the function, it appears that it has begun to roll it out to a small number of users, raising the possibility that it could soon be made available to everyone.

Google announced enhanced Gemini AI support for workspace apps, such Google Drive, during its yearly developers conference I/O. OpenAI’s ChatGPT platform consumers additional alternatives through its integration of Google Drive and Microsoft’s OneDrive; however, Google’s integration of Gemini extends much farther into its Workspace apps. With Gemini’s new side-panel, Google is making the app more accessible and enabling smooth navigation within the Workspace app ecosystem, which also includes Gmail, Docs, Sheets, Slides, and more.

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