Connect with us

Technology

AI-Powered Chatbot Launched, According to Figure Technology Solutions

Published

on

The launch of Figure Technology Solutions’ AI-powered chatbot, which was created with the most recent large language models, was announced today. Figure is a provider of a disruptive and scaled technology platform designed to improve efficiency and transparency in financial services. By utilizing AI and machine learning to power its revolutionary lending ecosystem solutions and sustain a highly stable loan portfolio, Figure is demonstrating its dedication to this goal with this strategic launch. Figure is demonstrating its ability to integrate AI into daily operations, providing efficiency and effectiveness in servicing and targeting customers, with its existing AI/ML processes ranging from advanced prospect targeting capabilities to processes designed to streamline operations.

The goal of Figure’s AI chatbot is to improve and expedite the HELOC application and origination process, as well as the platform’s overall customer service experience. During and after the hours that Figure’s Customer Support Specialists are in operation, the chatbot is accessible to offer operational support. In an effort to speed up customer response times and free up Customer Support Specialists’ time to handle more intricate queries, the chatbot offers Figure’s CSS sample answers to frequently asked questions about HELOC products and application procedures during business hours.

Figure’s AI chatbot is intended to answer basic questions after hours, making the application process easier for clients. This AI chatbot acts as round-the-clock support, enhancing the usability and effectiveness of Figure’s loan origination platform by assisting users with their initial inquiries and offering crucial information and help. As a result, Figure’s lending technology solutions platform will function more efficiently and its customer service experience will be enhanced.

The AI chatbot demonstrates Figure’s ongoing efforts to create a lending technology platform that is among the best in the industry and that streamlines and expedites the loan origination and purchase processes. With the use of AI chatbot technology, Figure has been able to handle a nearly 30% increase in monthly chat volume while still offering HELOC customers a constant, round-the-clock channel of communication and more accurate responses.

Chief Data Officer at Figure Technology Solutions Ruben Padron stated, “The mortgage lending space is still highly manual, and there remains a pressing need for automation within the industry.” “We think Figure is putting itself at the forefront of the tech revolution in the mortgage space with the creation of extremely effective customer solutions like the AI chatbot.” “Our aim is to enhance the efficiency of the mortgage and lending industry by leveraging our generative AI portfolio to support our in-house tech-enabled platform. This will allow us to optimize value for our partners and customers.”

In the future, Figure plans to keep improving the AI chatbot to better assist users. Some of the improvements will be in the areas of context saving, customer verification, and chat history carry-forward.

Technology

Coforge and Microsoft Establish Copilot Innovation Hub to hasten the Deployment of Generative AI

Published

on

Global supplier of digital services and solutions Coforge Limited recently announced a partnership with Microsoft to launch the Coforge Copilot Innovation Hub. In addition to working closely with Microsoft to integrate these solutions with Microsoft’s generative AI products and technologies, such as Microsoft Azure OpenAI Service, Microsoft Power Platform, and Microsoft Copilot, the Hub will concentrate on building a pipeline of new, industry-specific cognitive analytics solutions.

Coforge announced the launch of two new copilots as part of the Copilot Innovation Hub: Underwriter Copilot for insurance companies and Advisor Copilot for financial services firms. An innovative technique to improve ROI and streamline the process of navigating the complexity of underwriting, the Underwriter Copilot for Insurance gives insurance underwriters more authority and the ability to make informed decisions. The goal of the solution is to increase carriers’ combined ratios by two to three percent in order to open up new income streams. Insurance carriers can achieve a 30- to 35 percent boost in underwriter productivity and efficiency by implementing Underwriter Copilot.

By removing the need for time-consuming searches across several tools, documents, and data sources, the Coforge Advisor Copilot solution gives financial quick access to full fund information and performance data through an intuitive interface. Financial advisers and asset managers should become more productive by more than thirty percent thanks to the solution.

According to Sudhir Singh, Executive Director & CEO of Coforge, “Coforge is leveraging its deep industry strengths and customer partnerships to build industry specific generative AI solutions on the Microsoft platform to drive transformation and enhance productivity.” Our efforts to provide our clients with generative AI solutions that lead the market will go even faster thanks to our partnership with Microsoft. He went on, “We are announcing two new copilots today: Advisor Copilot for financial services businesses and Underwriter Copilot for insurance carriers.

“Our combined commitment to transforming and scaling organizational capabilities of financial services firms globally is demonstrated by the Coforge Copilot Innovation Hub. The 2024 Work Trend Index Annual Report states that 75% of individuals utilize AI at work, and that the use of generative AI has nearly doubled in the last six months. According to David Smith, Vice President, WW Channel Sales, Microsoft, “Coforge and Microsoft are dedicated to spearheading AI adoption, fostering innovation, and unleashing business value for businesses worldwide.”

Through the automation of manual chores, the improvement of decision-making through the creation of suggestions based on corporate data, and the streamlining and optimization of business processes, these copilots will increase operational efficiency by utilizing Microsoft’s generative AI products and technologies. These solutions will help businesses generate new value streams and speed up change.

Microsoft’s generative AI products will be easier to implement with the Coforge Copilot Innovation Hub, leading to increased productivity and better business results.

Continue Reading

Technology

Samsung Appoints New Leader for Chip Unit as AI Competition Intensifies

Published

on

As the race to build artificial intelligence processors heats up, Samsung Electronics has replaced the leader of its semiconductor division.

In an unexpected announcement made by the business on Tuesday, Vice Chairman Jun Young-hyun has been named head of Samsung’s device solutions division. The company’s foundry, memory, and system semiconductor divisions are managed under the device solutions division.

“Vice Chairman Jun Young-hyun is the key player who took Samsung Electronics’ memory semiconductor and battery businesses to the global top-tier level,” the company stated in a news release.

Samsung is making this announcement as it battles to overtake its regional rival SK Hynix in the market for AI memory chips. When it comes to high-bandwidth memory (HBM) chips, which are essential for AI computing, SK Hynix is in the lead.

According to Samsung, if the board and shareholders approve, Jun may also be named as the company’s chief executive. Samsung has two chief executive officers: one leads the company’s semiconductor division, while the other oversees its mobile and visual display businesses.

Before taking on the role of chief executive of Samsung SDI, the company’s battery division, Jun led Samsung’s memory chip business team for three years, from 2014 to 2017. In 2000, he made his debut as a member of Samsung’s memory chip business team.

Kyung Kye-hyun, who oversaw the semiconductor branch since2022, is replaced by Jun. During the memory chip market collapse, the division under his direction reported billion-dollar losses. The 61-year-old Kyung has been posting lengthy and in-depth posts on social media platforms like LinkedIn and Instagram about subjects including technology and climate change.

Continue Reading

Technology

Kudos Secures $10.2 Million for Its AI-Powered Smart Wallet

Published

on

The Four Cities Fund, Samsung Next, SV Angel, Precursor Ventures, The Mini Fund, Newtype Ventures, Patron, and The Points Guy creator Brian Kelly all participated in the funding round.

Kudos, an app and browser extension, was founded in 2001 by a group with prior expertise at Google, PayPal, and Affirm. It functions as a smart wallet assistant by suggesting or choosing the best credit card for customers to use when making payments in order to optimize rewards and cash back.

Recently, the company introduced a number of new features: Dream Wallet, which suggests cards to members based on their spending patterns; MariaGPT, an AI-powered card discovery tool with over 3000 cards in its database; and Kudos Boost, which offers personalized rewards across over 15,000 partner brands, such as Walmart and Sephora.

Since its initial fundraising round, Kudos has raised its annualized checkout Gross Merchandise Value to $200 million and expanded to over 200,000 registered users.

It intends to use the additional funds to develop MariaGPT into a comprehensive personal finance assistant, introduce an AI-powered hub offering expenditure optimization insights, and create a gateway that lets users book flights using points.

As consumers budgets, various credit cards, and sometimes complex rewards programs, they want to know they’re receiving the best value for their money, according to Tikue Anazodo, CEO of Kudos. With just one user-friendly app and extension, Kudos streamlines everything.”

Continue Reading

Trending

error: Content is protected !!