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Ozonetel Unveils AI-Powered Suite for Digital-First Customer Experiences

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A suite of AI-led solutions specifically created for digital-first customer experiences was unveiled by Ozonetel. The digital suite makes use of GenAI capabilities and LLMs (Large Language Models) that have been specifically designed and optimized for CX.

Organizers can better orchestrate and streamline customer journeys across multiple digital touchpoints with the help of Ozonetel’s award-winning unified CX platform and the digital CX solution suite. Millions of digital customer interactions across WhatsApp, social media, SMS, and other advanced messaging channels can now be powered and managed by enterprises. These digital channels enable a complete customer experience on a single, unified CX platform, integrating seamlessly with Ozonetel’s voice solutions.

Many businesses in the modern digital environment find it difficult to take full advantage of emerging technologies. Lack of a single interface to scale up real-time, real-time customer interaction management and analysis across multiple digital channels is a significant limitation. Business growth opportunities are hindered as a result of fragmented interactions and poor customer experiences. Managing numerous vendors is another challenge that businesses must deal with, which leads to operational complexity and silos in customer data across various business functions.

Discussing the endless possibilities of the AI-led digital CX solution suite, Prashanth Kancherla, Chief Product Officer of Ozonetel said “There has never been a stronger link between exceptional CX and business growth. And AI and digital play a transformational role here. Ozonetel’s digital CX solution suite is tailor-made to seize this opportunity. Many of our enterprise customers have already embraced our digital CX offering and are driving business growth with it – doubling ROI on sales in real estate, increasing brand engagement fivefold in hospitality, and doubling average order values for e-commerce. We believe this suite will enable businesses to completely reimagine CX for today’s digital-first customer, hyperscale customer engagement, and supercharge business growth.”

The AI-driven digital CX suite has several important features, such as:

Digital customer journeys: Companies can eliminate fragmented customer interactions and disconnected CX by using low-code, intuitive tools to orchestrate multiple digital customer journeys.

Digital conversational marketing: Expands the customer base by facilitating large-scale, timely, and personalized customer engagement through digital channels.

Digital self-service: Enables smooth human handoff and GenAI-powered chatbots to power millions of customer interactions across various digital channels, ultimately enhancing the customer experience.

Digital customer experience from the field: Enables field personnel to interact digitally with clients at any time and from any location, all while maintaining the highest standards of security and privacy.

Omnichannel+ digital CX: Facilitates the use of multiple channels (digital and/or voice) simultaneously by businesses, resulting in faster service resolution times and higher sales conversion rates. This approach creates a more cohesive experience for customers.

Digital conversational intelligence: Provides agents with practical guidance based on millions of digital exchanges in real time. Give companies the tools they need to use Voice of the Customer and GenAI to improve customer experience.

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iPhone 16 Pro Users Report Screen Responsiveness Issues, Hope for Software Fix

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Many iPhone 16 Pro and iPhone 16 Pro Max users are experiencing significant touchscreen responsiveness problems. Complaints about lagging screens and unresponsive taps and swipes are particularly frustrating for customers who have invested $999 and up in these devices.

The good news is that initial assessments suggest the issue may be software-related rather than a hardware defect. This means that Apple likely won’t need to issue recalls or replacement units; instead, a simple software update could resolve the problem.

The root of the issue might lie in the iOS touch rejection algorithm, which is designed to prevent accidental touches. If this feature is overly sensitive, it could ignore intentional inputs, especially when users’ fingers are near the new Camera Control on the right side of the display. Some users have reported that their intended touches are being dismissed, particularly when their fingers are close to this area.

Additionally, the new, thinner bezels on the iPhone 16 Pro compared to the iPhone 15 Pro could contribute to the problem. With less protection against accidental touches, the device may misinterpret valid taps as mistakes, leading to ignored inputs.

This isn’t the first time Apple has faced challenges with new iPhone models. For instance, the iPhone 4 experienced “Antennagate,” where signal loss occurred depending on how the device was held, prompting Steve Jobs to famously suggest users hold their phones differently. Apple eventually provided free rubber bumpers to mitigate the issue.

To alleviate the touchscreen problem, using a case might help by covering parts of the display and reducing the chances of accidental touches triggering the rejection algorithm. The issue appears on devices running iOS 18 and the iOS 18.1 beta and does not occur when the phone is locked. Users may notice difficulties when swiping through home screens and apps.

Many are hopeful that an upcoming iOS 18 update will address these issues, restoring responsiveness to the iPhone 16 Pro and iPhone 16 Pro Max displays.

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Sony has Revealed the PlayStation 5, PS5 Pro, and a Limited Edition PSOne-Style Device

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In the PlayStation video below, the collection was unveiled along with a limited-edition DualSense, DualSense Edge, and PlayStation Portal. All products will be available for preorder starting on September 26 and will ship on November 21.

There are just 12,300 PS5 Pro bundles available worldwide, making it probably the most limited edition. Included in the bundle are the DualSense Edge controller and case in the iconic PlayStation design, along with the PS5 Pro itself, a vertical stand, a charging station, and other accessories. Along with four cable ties designed in the image of the sacred symbols, an original PlayStation controller-style cable connector, a sticker, poster, and paperclip are also included.

The PlayStation 5 Slim Digital Edition is the other console that is available; however, if you want to utilize discs on the retro-themed console, you will still need to purchase a matching disc drive cover. Along with four cable ties designed to resemble sacred symbols, a sticker, poster, paperclip, and the original PlayStation controller-style cable connector, it also includes a standard DualSense controller and a vertical stand.

Sony withheld the pricing of any of the collection’s products, but enthusiasts who aren’t willing to shell out a lot of cash will be glad to hear that the DualSense controller and DualSense Edge will be sold individually.

As stated on the PlayStation Blog, preorders will be accessible to PlayStation Network account holders via PlayStation Direct on September 26. Additionally, between September 26 and October 10, participating shops will be taking preorders for the DualSense controller and the PS5 Digital Edition. On September 26, those who wish to preorder PlayStation Direct in nations where it is not accessible can do so at participating retailers.

At a technical conference on September 10, PlayStation unveiled the PS5 Pro and its $699.99 price tag. Those who like to use discs and stand their PS5 Pro upright will have to shell out approximately $805 since the regular model does not come with a disc drive or vertical stand.

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Google experiments with Android tablets’ desktop windowing

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Google is testing a new feature for Android tablets that would allow you to easily rearrange apps on your screen and resize them, which will facilitate multitasking. Developer previews of the “desktop windowing” functionality are now accessible, and you can even run multiple instances of the app simultaneously if they support it.

At the moment, Android tablet apps always open in full screen mode. Each program will show up in a window with controls to let you move, maximize, or close it when the new mode is enabled. Moreover, your open programs will be listed in a taskbar at the bottom of the screen.

It sounds a lot like Stage Manager for the iPad, which allows you to do the same with windows on your screen, or with almost any desktop operating system. For years, Samsung has also provided its DeX experience, which gives Android apps on Galaxy phones and tablets desktop-like window management.

When the functionality becomes available to all users, you may activate it by tapping and holding the window handle located at the top of an application’s screen. The shortcut meta key (Windows, Command, or Search) + Ctrl + Down can also be used to enter desktop mode if a keyboard is connected. (You can drag a window to the top of your screen to dismiss the mode, or you can close all of your open apps.)

Apps that are locked to portrait orientation can still be resized, according to Google, which could have odd visual effects if some apps aren’t optimized. Google intends to fix this in a later release, though, by scaling non-resizable apps’ user interfaces without changing their aspect ratios.

For the time being, users with the most recent Android 15 QPR1 Beta 2 for Pixel Tablets can access the developer preview.

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