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Ozonetel Unveils AI-Powered Suite for Digital-First Customer Experiences



A suite of AI-led solutions specifically created for digital-first customer experiences was unveiled by Ozonetel. The digital suite makes use of GenAI capabilities and LLMs (Large Language Models) that have been specifically designed and optimized for CX.

Organizers can better orchestrate and streamline customer journeys across multiple digital touchpoints with the help of Ozonetel’s award-winning unified CX platform and the digital CX solution suite. Millions of digital customer interactions across WhatsApp, social media, SMS, and other advanced messaging channels can now be powered and managed by enterprises. These digital channels enable a complete customer experience on a single, unified CX platform, integrating seamlessly with Ozonetel’s voice solutions.

Many businesses in the modern digital environment find it difficult to take full advantage of emerging technologies. Lack of a single interface to scale up real-time, real-time customer interaction management and analysis across multiple digital channels is a significant limitation. Business growth opportunities are hindered as a result of fragmented interactions and poor customer experiences. Managing numerous vendors is another challenge that businesses must deal with, which leads to operational complexity and silos in customer data across various business functions.

Discussing the endless possibilities of the AI-led digital CX solution suite, Prashanth Kancherla, Chief Product Officer of Ozonetel said “There has never been a stronger link between exceptional CX and business growth. And AI and digital play a transformational role here. Ozonetel’s digital CX solution suite is tailor-made to seize this opportunity. Many of our enterprise customers have already embraced our digital CX offering and are driving business growth with it – doubling ROI on sales in real estate, increasing brand engagement fivefold in hospitality, and doubling average order values for e-commerce. We believe this suite will enable businesses to completely reimagine CX for today’s digital-first customer, hyperscale customer engagement, and supercharge business growth.”

The AI-driven digital CX suite has several important features, such as:

Digital customer journeys: Companies can eliminate fragmented customer interactions and disconnected CX by using low-code, intuitive tools to orchestrate multiple digital customer journeys.

Digital conversational marketing: Expands the customer base by facilitating large-scale, timely, and personalized customer engagement through digital channels.

Digital self-service: Enables smooth human handoff and GenAI-powered chatbots to power millions of customer interactions across various digital channels, ultimately enhancing the customer experience.

Digital customer experience from the field: Enables field personnel to interact digitally with clients at any time and from any location, all while maintaining the highest standards of security and privacy.

Omnichannel+ digital CX: Facilitates the use of multiple channels (digital and/or voice) simultaneously by businesses, resulting in faster service resolution times and higher sales conversion rates. This approach creates a more cohesive experience for customers.

Digital conversational intelligence: Provides agents with practical guidance based on millions of digital exchanges in real time. Give companies the tools they need to use Voice of the Customer and GenAI to improve customer experience.


Biden, Kishida Secure Support from Amazon and Nvidia for $50 Million Joint AI Research Program



As the two countries seek to enhance cooperation around the rapidly advancing technology, President Joe Biden and Japanese Prime Minister Fumio Kishida have enlisted Inc. and Nvidia Corp. to fund a new joint artificial intelligence research program.

A senior US official briefed reporters prior to Wednesday’s official visit at the White House, stating that the $50 million project will be a collaborative effort between Tsukuba University outside of Tokyo and the University of Washington in Seattle. A separate collaborative AI research program between Carnegie Mellon University in Pittsburgh and Tokyo’s Keio University is also being planned by the two nations.

The push for greater research into artificial intelligence comes as the Biden administration is weighing a series of new regulations designed to minimize the risks of AI technology, which has developed as a key focus for tech companies. The White House announced late last month that federal agencies have until the end of the year to determine how they will assess, test, and monitor the impact of government use of AI technology.

In addition to the university-led projects, Microsoft Corp. announced on Tuesday that it would invest $2.9 billion to expand its cloud computing and artificial intelligence infrastructure in Japan. Brad Smith, the president of Microsoft, met with Kishida on Tuesday. The company released a statement announcing its intention to establish a new AI and robotics lab in Japan.

Kishida, the second-largest economy in Asia, urged American business executives to invest more in Japan’s developing technologies on Tuesday.

“Your investments will enable Japan’s economic growth — which will also be capital for more investments from Japan to the US,” Kishida said at a roundtable with business leaders in Washington.

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OnePlus and OPPO Collaborate with Google to Introduce Gemini Models for Enhanced Smartphone AI



As anticipated, original equipment manufacturers, or OEMs, are heavily integrating AI into their products. Google is working with OnePlus, OPPO, and other companies to integrate Gemini models into their smartphones. They intend to introduce the Gemini models on smartphones later this year, becoming the first OEMs to do so. Gemini models will go on sale later in 2024, as announced at the Google Cloud Next 24 event. Gemini models are designed to provide users with an enhanced artificial intelligence (AI) experience on their gadgets.

Customers in China can now create AI content on-the-go with devices like the OnePlus 12 and OPPO Find X7 thanks to OnePlus and OPPO’s Generative AI models.

The AI Eraser tool was recently made available to all OnePlus customers worldwide. This AI-powered tool lets users remove unwanted objects from their photos. For OnePlus and OPPO, AI Eraser is only the beginning.

In the future, the businesses hope to add more AI-powered features like creating original social media content and summarizing news stories and audio.

AndesGPT LLM from OnePlus and OPPO powers AI Eraser. Even though the Samsung Galaxy S24 and Google Pixel 8 series already have this feature, it is still encouraging to see OnePlus and OPPO taking the initiative to include AI capabilities in their products.

OnePlus and OPPO devices will be able to provide customers with a more comprehensive and sophisticated AI experience with the release of the Gemini models. It is important to remember that OnePlus and OPPO already power the Trinity Engine, which makes using phones incredibly smooth, and use AI and computational mathematics to enhance mobile photography.

By 2024, more original equipment manufacturers should have AI capabilities on their products. This is probably going to help Google because OEMs will use Gemini as the foundation upon which to build their features.

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Meta Explores AI-Enabled Search Bar on Instagram



In an attempt to expand the user base for its generative AI-powered products, Meta is moving forward. The business is experimenting with inserting Meta AI into the Instagram search bar for both chat with AI and content discovery, in addition to testing the chatbot Meta AI with users in nations like India on WhatsApp.

When you type a query into the search bar, Meta AI initiates a direct message (DM) exchange in which you can ask questions or respond to pre-programmed prompts. Aravind Srinivas, CEO of Perplexity AI, pointed out that the prompt screen’s design is similar to the startup’s search screen.

Plus, it might make it easier for you to find fresh Instagram content. As demonstrated in a user-posted video on Threads, you can search for Reels related to a particular topic by tapping on a prompt such as “Beautiful Maui sunset Reels.”

Additionally, TechCrunch spoke with a few users who had the ability to instruct Meta AI to look for recommendations for Reels.

By using generative AI to surface new content from networks like Instagram, Meta hopes to go beyond text generation.

With TechCrunch, Meta verified the results of its Instagram AI experiment. But the company didn’t say whether or not it uses generative AI technology for search.

A Meta representative told TechCrunch, “We’re testing a range of our generative AI-powered experiences publicly in a limited capacity. They are under development in varying phases.”

There are a ton of posts available discussing Instagram search quality. It is therefore not surprising that Meta would want to enhance search through the use of generative AI.

Furthermore, Instagram should be easier to find than TikTok, according to Meta. In order to display results from Reddit and TikTok, Google unveiled a new perspectives feature last year. Instagram is developing a feature called “Visibility off Instagram” that could allow posts to appear in search engine results, according to reverse engineer Alessandro Paluzzi, who made this discovery earlier this week on X.

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