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Phone.com Launches AI-Connect, a Cutting-Edge Conversational AI Service

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AI-Connect, a revolutionary conversational speech artificial intelligence (AI) service, was unveiled by Phone.com today. AI-Connect, the newest development in Phone.com’s commercial phone system, offers callers and businesses a smooth and effective contact experience.

AI-Connect is specifically designed to handle inbound leads and schedule appointments without the clumsiness of cookie-cutter call routing or the expense of a contact center. This is ideal for small and micro businesses that need to take advantage of every opportunity to convert interest into sales but lack the luxury of an administrative team or a call center to handle the influx of prospects or sales calls.

AI-Connect can effectively manage duties like call routing, schedule management, and FAQ responding since it is built to engage in genuine, free-flowing conversations with callers. Modern automatic voice recognition (ASR), large language model (LLM), text-to-speech (TTS), natural language understanding (NLU), and natural language processing (NLP) technologies are used to enable this capacity.

The real differentiator with AI-Connect is its capacity to provide goal-oriented, conversational communication. Excellent intent recognition is provided by the company’s creative use of LLM in conjunction with NLU/NLP hybrid infrastructure. Notable is also how the new service leverages machine learning to deliver customized suggestions and detailed call metrics for every engagement.

Phone.com CEO and Co-Founder Ari Rabban stated, “AI-Connect is much more than just a service or new iteration of AI-enabled CX; it’s a strategic game-changer that strips away the burden of expensive, complicated technology designed for small businesses.” “AI-Connect, a component of our UCaaS platform, dismantles conventional barriers and gives companies of all sizes access to a realm of efficiency and expertise that would normally require significant time and investment.”

A professional voice greets customers and provides them with a number of easy options when they initiate a call to an AI-Connect script. AI-Connect guarantees that Phone.com customers maximize every engagement, regardless of their availability to answer, from easily arranging, rescheduling, or canceling appointments to smoothly connecting with a specific contact or department.

AI-Connect effectively filters out spam and other undesirable calls by utilizing sophisticated call screening capabilities, saving both business owners and callers important time.

The discussion between callers and AI-Connect is facilitated by sophisticated conversational design, which also optimizes call flow and delivers real-time responses that are most effective. Businesses may easily modify and implement AI-Connect to meet their specific needs thanks to the intuitive user interface (UI).

“We look forward to embarking on the next chapter of communications with great anticipation as innovation is in our DNA,” said Alon Cohen, the acclaimed Chief Technology Officer of Phone.com, whose engineering prowess produced the first VoIP call ever. The FCC’s Pulver Order, which removed certain IP-based communication services from conventional regulatory restrictions, ushered in a new age and was implemented 20 years ago. With AI-assisted interactions, “we are now in a position to investigate their transformational potential. Our commitment to transforming communication is reaffirmed as we embark on a journey towards a future characterized by intelligent solutions.”

Phone.com is celebrating 15 years of consecutive year-over-year growth, driven by a strong clientele that includes more than 50,000 enterprises and an impressive increase in market share. Supported by an unwavering dedication to providing state-of-the-art services and technology at reasonable costs, the company’s approach works well for enterprises of all sizes, accelerating its trajectory of steady expansion.

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Coforge and Microsoft Establish Copilot Innovation Hub to hasten the Deployment of Generative AI

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Global supplier of digital services and solutions Coforge Limited recently announced a partnership with Microsoft to launch the Coforge Copilot Innovation Hub. In addition to working closely with Microsoft to integrate these solutions with Microsoft’s generative AI products and technologies, such as Microsoft Azure OpenAI Service, Microsoft Power Platform, and Microsoft Copilot, the Hub will concentrate on building a pipeline of new, industry-specific cognitive analytics solutions.

Coforge announced the launch of two new copilots as part of the Copilot Innovation Hub: Underwriter Copilot for insurance companies and Advisor Copilot for financial services firms. An innovative technique to improve ROI and streamline the process of navigating the complexity of underwriting, the Underwriter Copilot for Insurance gives insurance underwriters more authority and the ability to make informed decisions. The goal of the solution is to increase carriers’ combined ratios by two to three percent in order to open up new income streams. Insurance carriers can achieve a 30- to 35 percent boost in underwriter productivity and efficiency by implementing Underwriter Copilot.

By removing the need for time-consuming searches across several tools, documents, and data sources, the Coforge Advisor Copilot solution gives financial quick access to full fund information and performance data through an intuitive interface. Financial advisers and asset managers should become more productive by more than thirty percent thanks to the solution.

According to Sudhir Singh, Executive Director & CEO of Coforge, “Coforge is leveraging its deep industry strengths and customer partnerships to build industry specific generative AI solutions on the Microsoft platform to drive transformation and enhance productivity.” Our efforts to provide our clients with generative AI solutions that lead the market will go even faster thanks to our partnership with Microsoft. He went on, “We are announcing two new copilots today: Advisor Copilot for financial services businesses and Underwriter Copilot for insurance carriers.

“Our combined commitment to transforming and scaling organizational capabilities of financial services firms globally is demonstrated by the Coforge Copilot Innovation Hub. The 2024 Work Trend Index Annual Report states that 75% of individuals utilize AI at work, and that the use of generative AI has nearly doubled in the last six months. According to David Smith, Vice President, WW Channel Sales, Microsoft, “Coforge and Microsoft are dedicated to spearheading AI adoption, fostering innovation, and unleashing business value for businesses worldwide.”

Through the automation of manual chores, the improvement of decision-making through the creation of suggestions based on corporate data, and the streamlining and optimization of business processes, these copilots will increase operational efficiency by utilizing Microsoft’s generative AI products and technologies. These solutions will help businesses generate new value streams and speed up change.

Microsoft’s generative AI products will be easier to implement with the Coforge Copilot Innovation Hub, leading to increased productivity and better business results.

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Samsung Appoints New Leader for Chip Unit as AI Competition Intensifies

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As the race to build artificial intelligence processors heats up, Samsung Electronics has replaced the leader of its semiconductor division.

In an unexpected announcement made by the business on Tuesday, Vice Chairman Jun Young-hyun has been named head of Samsung’s device solutions division. The company’s foundry, memory, and system semiconductor divisions are managed under the device solutions division.

“Vice Chairman Jun Young-hyun is the key player who took Samsung Electronics’ memory semiconductor and battery businesses to the global top-tier level,” the company stated in a news release.

Samsung is making this announcement as it battles to overtake its regional rival SK Hynix in the market for AI memory chips. When it comes to high-bandwidth memory (HBM) chips, which are essential for AI computing, SK Hynix is in the lead.

According to Samsung, if the board and shareholders approve, Jun may also be named as the company’s chief executive. Samsung has two chief executive officers: one leads the company’s semiconductor division, while the other oversees its mobile and visual display businesses.

Before taking on the role of chief executive of Samsung SDI, the company’s battery division, Jun led Samsung’s memory chip business team for three years, from 2014 to 2017. In 2000, he made his debut as a member of Samsung’s memory chip business team.

Kyung Kye-hyun, who oversaw the semiconductor branch since2022, is replaced by Jun. During the memory chip market collapse, the division under his direction reported billion-dollar losses. The 61-year-old Kyung has been posting lengthy and in-depth posts on social media platforms like LinkedIn and Instagram about subjects including technology and climate change.

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Kudos Secures $10.2 Million for Its AI-Powered Smart Wallet

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The Four Cities Fund, Samsung Next, SV Angel, Precursor Ventures, The Mini Fund, Newtype Ventures, Patron, and The Points Guy creator Brian Kelly all participated in the funding round.

Kudos, an app and browser extension, was founded in 2001 by a group with prior expertise at Google, PayPal, and Affirm. It functions as a smart wallet assistant by suggesting or choosing the best credit card for customers to use when making payments in order to optimize rewards and cash back.

Recently, the company introduced a number of new features: Dream Wallet, which suggests cards to members based on their spending patterns; MariaGPT, an AI-powered card discovery tool with over 3000 cards in its database; and Kudos Boost, which offers personalized rewards across over 15,000 partner brands, such as Walmart and Sephora.

Since its initial fundraising round, Kudos has raised its annualized checkout Gross Merchandise Value to $200 million and expanded to over 200,000 registered users.

It intends to use the additional funds to develop MariaGPT into a comprehensive personal finance assistant, introduce an AI-powered hub offering expenditure optimization insights, and create a gateway that lets users book flights using points.

As consumers budgets, various credit cards, and sometimes complex rewards programs, they want to know they’re receiving the best value for their money, according to Tikue Anazodo, CEO of Kudos. With just one user-friendly app and extension, Kudos streamlines everything.”

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