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Meet the Six Firms Using Generative AI to Reimagine Customer Engagement in the Future

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Meet the Six Firms Using Generative AI to Reimagine Customer Engagement in the Future

The development and application of generative AI-powered products and experiences saw a major advancement in 2023, a breakthrough year for the field.

AI was integrated into client-facing applications in a variety of industries, including healthcare, retail, education, and more, to help companies create innovative experiences that strengthen customer bonds.

Twilio announced its inaugural AI Startup Searchlight, a global search for businesses leveraging generative AI to develop better, more trustworthy customer communications, in an effort to uncover the most creative and promising AI-powered customer experiences. Twilio sought international companies with less than $50 million in venture capital that already had a working product or functional demo and were creatively integrating generative AI into Twilio channels like voice, email, and WhatsApp.

The judges consisted of Twilio CEO Khozema Shipchandler, Twilio Ventures director Brandon Leen, and WAYE creator and futurist Sinead Bovell. The judges sought out nominees who had shown extraordinary inventiveness, made the most of the AI opportunity, and had a significant impact on the direction of AI-powered customer experiences.

Twilio narrowed down the numerous applications to six standout firms that were utilizing useful generative AI applications in the fields of logistics, hospitality, healthcare, and more. Each of these awardees developed novel, creative solutions that made use of data, communications, and AI’s capabilities to address specific business difficulties and produce long-term advantages for their clients.

The recipients of the award showcased remarkable progress in the direction of reliable communication and client interaction, demonstrating the genuine potential of generative artificial intelligence.

Arist

The founding principle of Arist was to simplify and make workforce education easily accessible. Arist transforms how teams communicate and meets with employees on their chosen channels, such as Slack, SMS, and WhatsApp, by utilizing AI and Twilio.

With the help of Arist’s content creation assistance, users can create new courses using pre-existing information. Arist is able to motivate learning efforts with their clients and staff and inspire learner confidence by efficiently capturing information and value that has already been developed.

Over a million courses have already been sent to eminent international firms including BMO, DoorDash, the World Health Organization, and others using the text message learning platform Arist has previously developed. Arist intends to use AI to personalize learning for clients and deliver efficient communications throughout the employee education journey. In the future, the company will roll out capabilities such as learner response analysis and adaptive learning.

FleetWorks

An estimated 3.5 million workers in the US alone are engaged in repetitive back-office and logistics work. FleetWorks is able to automate the most time-consuming aspect of logistics management—live order issue handling—by adding AI technology on top of traditional systems.

Fleetworks made a copilot for all of their work by utilizing Twilio’s voice API in addition to its IVR and SIP trunking features. This allowed UberFreight and other companies to optimize their operations.

The business uses automation to handle freight movement coordination, doing away with the need for many phone conversations and emails that were previously necessary. Fleetworks relies heavily on artificial intelligence (AI) to deliver excellent customer service and free up their clients’ time to concentrate on efficient transportation.

Milo

Milo, which stands for “my important loved ones,” is a startup that offers parents an AI partner to assist in handling the invisible burden of raising and managing a family. According to Milo, parents spend much too much time and energy on low-value but essential chores like organizing, planning, and information management—tasks that are more suited for computers and artificial intelligence (AI) than for human brains.

Using Twilio’s messaging API, busy parents can send voice recordings, SMS reminders, and calendar invites to their loved ones, all of which are combined into Milo, which then summarizes the pandemonium for the family as a whole.

To assist in managing the schedules of young children and their parents, Milo created a virtual copilot by combining the most advanced LLM capabilities with a human in the loop. With funding from OpenAI, Milo’s AI technology also improves with time. It adjusts based on user response to the needs and preferred methods of information delivery, saving parents a great deal of time.

Next Order

Next Order is a restaurant software supplier that provides a direct ordering channel, connections with delivery platforms, and a cloud-based point-of-sale system. Their goal is to improve working conditions for restaurant employees and make business ownership easier.

AI contributes to the expansion of this goal. Next Order automates client interactions and offers restaurants insightful data by utilizing AI in conjunction with Twilio’s Programmable Messaging, Email API, Voice, IVR, and SIP Trunking. This AI can provide more consistent customer service for diners. This technology helps restaurants make better business decisions, save expenses, and enhances the dining experience for patrons during peak hours.

More than 1,000 restaurants who previously battled with limited access to large-chain restaurant technology and were dependent on antiquated service providers are now better positioned to compete and provide outstanding customer experiences thanks to Next Order.

Rely Health

Rely Health strives to keep patients from becoming disoriented in the complicated world of healthcare. Rely Health’s AI-powered companion collaborates with clinical personnel to assist patients in optimizing in-network retention, gaining access to clinical charting, and comprehending the viability and well-being of their healthcare plans.

Rely Health uses artificial intelligence (AI) to improve virtual chatbots, give personalized solutions, and improve predictive analytics for improved patient outcomes. It is driven by real-time data and a strong dedication to patient care. Rely reaches patients on their preferred channel by utilizing APIs (including email and voice) and Twilio’s SIP trunking and IVR solutions.

AI has a big future in patient care, and Rely Health is confident in it. Their technology, which is now present in several states and is still expanding, has the potential to bridge the gap in manual treatment and enhance patient communications for thousands of patients.

Smith.ai

The goal of Smith.ai, a customer interaction platform that offers small to mid-sized enterprises virtual receptionists and sales outreach solutions, is to address the difficulties that small businesses encounter.

Smith.ai uses automation and technology to assist small and medium-sized enterprises increase efficiency. Since AI makes their agents feel more like an organic extension of a company than an external vendor, Smith.ai views AI as the “secret sauce” of their operation. To reach clients on their preferred channel, they leverage SIP trunking, IVR solutions, and Twilio APIs for voice and messaging.

Agents for Smith.ai frequently handle complex consumer transactions. These AI-guided agents are most suited to handle these exchanges because Smith.ai’s technology is inherently compassionate and emotionally intelligent. AI supports their agents in managing calls, chats, and text messages by giving them the crucial context they need to give excellent customer care on behalf of their clients.

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Biosense Webster Unveils AI-Driven Heart Mapping Technology

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Today, Biosense Webster, a division of Johnson & Johnson MedTech, announced the release of the most recent iteration of its Carto 3 cardiac mapping system.

Heart mapping in three dimensions is available for cardiac ablation procedures with Carto 3 Version 8. It is integrated by Biosense Webster into technology such as the FDA-reviewed Varipulse pulsed field ablation (PFA) system.

Carto Elevate and CartoSound FAM are two new modules that Biosense Webster added to the software. These modules were created by the company to be accurate, efficient, and repeatable when used in catheter ablation procedures for arrhythmias such as AFib.

Biosense Webster’s CartoSound FAM encompasses the first application of artificial intelligence in intracardiac ultrasound. In addition to saving time, the algorithm, according to the company, provides a highly accurate map by automatically generating the left atrial anatomy prior to the catheter being inserted into the left atrium. Through the use of deep learning technology, the module produces 3D shells automatically.

Incorporating multipolar capabilities with the Optrell mapping catheter is one of the new features of the Carto Elevate module. By doing so, far-field potentials are greatly reduced and a more precise activation map for localized unipolar signals is produced. The identification of crucial areas of interest is done effectively and consistently with Elevate’s complex signals identification. An improved Confidense module generates optimal maps, and pattern acquisition automatically monitors arrhythmia burden prior to and following ablation.

Jasmina Brooks, president of Biosense Webster, stated, “We are happy to announce this new version of our Carto 3 system, which reflects our continued focus on harnessing the latest science and technology to advance tools for electrophysiologists to treat cardiac arrhythmias.” For over a decade, the Carto 3 system has served as the mainstay of catheter ablation procedures, assisting electrophysiologists in their decision-making regarding patient care. With the use of ultrasound technology, better substrate characterization, and improved signal analysis, this new version improves the mapping and ablation experience of Carto 3.

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Cloud AI Solution Launched by CGG Accelerated AI and HPC Tasks with NVIDIA’s Support

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Global leader in HPC and technology, CGG, has announced the release of its AI Cloud solution. This solution is intended to address the needs of data-intensive industries, such as digital media, manufacturing, geoscience, and life sciences, which aim to optimize and accelerate their resource-intensive and demanding AI workloads.

The state-of-the-art NVIDIA H100 Tensor Core GPUs, well-suited for AI inference and fine-tuning, are part of CGG’s new AI Cloud solution, which combines the most recent high-performance architecture with a software environment that can be customized for each client. Combine AI cloud with CGG’s results-driven Outcome-as-a-Service (OaaS) offering, and clients can concentrate on their production while CGG experts handle the of cloud computing and infrastructure. This improves decision-making and unlocks further business value.

For its customers, the AI Cloud solution maximizes energy-efficient, industrial-scale production by utilizing CGG’s seventy years of experience in pioneering scientific computing. CGG will continuously enhance its AI Cloud environment with optimized hardware and cutting-edge software in partnership with its partners to keep up with the incredibly rapid evolution of AI technology and guarantee that customer productivity and efficiency is never jeopardized.

“Demand for AI, data science, and HPC workloads is growing exponentially as forward-looking companies seek to harness the power of deep learning, large language models, and large-scale intelligent data processing to automate and revolutionize their complex business tasks to drive innovation and stay competitive,” stated Agnès Boudot, EVP, HPC & Cloud Solutions, CGG. As a result, CGG introduced its AI Cloud to give them the comprehensive AI solutions they require to effectively reduce these workloads and fulfill their sustainability obligations.

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Revolutionizing Music Creation: Logic Pro’s Latest AI Enhancements

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Presenting cutting-edge professional experiences for songwriting, beat-making, producing, and mixing, Apple today unveiled the all-new Logic Pro for iPad 2 and Logic Pro for Mac 11. With its amazing studio assistant features, which are powered by artificial intelligence, the new Logic Pro enhances the creative process and helps musicians when they need it, all while preserving their complete creative control.

These features include Session Players, which give Logic Pro’s well-liked Drummer capabilities a new dimension by adding a Bass Player and Keyboard Player; Stem Splitter, which allows you to separate and manipulate different portions of a single audio recording; and ChromaGlow, which instantly adds warmth to tracks. On Monday, May 13, Logic Pro for Mac 11 and Logic Pro for iPad 2 will be made available through the App Store.

According to Brent Chiu-Watson, senior director of Apps Worldwide Product Marketing at Apple, “Logic Pro gives creatives everything they need to write, produce, and mix a great song, and our latest features take that creativity to a whole new level.” “The greatest music creation experience in the industry is offered to creative pros by Logic Pro’s new AI-backed updates and the unmatched performance of iPad, Mac, and M-series Apple silicon.”

AI-Powered Customized Backing Band for Session Players

By giving artists access to a personalized, AI-powered backing band that reacts to their input, Session Players provide ground-breaking experiences.More than ten years ago, Drummer made his debut as one of the world’s first generative musicians, and it quickly took the music creation industry by storm. A new virtual keyboard and bass player, along with other significant improvements, make it even better today. While guaranteeing that musicians have complete control over every stage of the song-writing process, session players enhance the live performance experience.

Bass Player was trained using cutting-edge AI and sampling technologies in conjunction with some of the greatest bass players working today. Eight distinct bass players are available for users to select from, and they can use advanced parameters for slides, mutes, dead notes, and pickup hits in addition to controls for complexity and intensity to steer their performance. Users can choose from 100 Bass Player loops to get fresh ideas, or they can jam along with chord progressions. The virtual bass player will precisely follow along when users define and modify the chord progressions to a song using Chord Track. Users can also access six newly recorded instruments, ranging from electric to acoustic, with the Studio Bass plug-in. These instruments are inspired by the sounds of the most well-liked bass tones and genres of today.

Keyboard Player offers four distinct styles that are specifically tailored to complement a broad range of musical genres and were created in collaboration with professional studio musicians. With almost infinite variations, a keyboard player can play anything from basic block chords to chord voicing with extended harmony. Similar to the Bass Player, the Keyboard Player follows along as the Chord Track adds and modifies the song’s chord progression. Users can choose from a variety of additional sound-shaping options by using the Studio Piano plug-in. These options include adjusting three mic positions, pedal noise, key noise, release samples, and sympathetic resonance.

Stem Splitter: Retrieve Excellent Tapes

Without the pressure of an official studio session, most musicians give their best performances. These moments are frequently found on old demo cassette tapes, Voice Memos recordings, or live show footage. When these recordings are listened to again, they can be seen to have been lost to time—magical performances that are almost impossible to recreate. With Stem Splitter, an artist can now extract inspiration from any audio file and divide almost any mixed audio file into four separate sections, directly on the device: drums, bass, vocals, and other instruments.2. It’s simple to add new sections, alter the mix, or apply effects when these tracks are divided. Stem Splitter operates incredibly quickly thanks to AI and M-series Apple silicon.

ChromaGlow: Set the Ideal Hue

ChromaGlow uses AI and the capability of M-series Apple silicon to simulate the sounds made by a combination of the most renowned studio hardware available.3. With five distinct saturation styles, users can fine-tune the sound to add ultrarealistic warmth, punch, and presence to any track. In addition, they have the option of selecting from more extreme styles that can be tailored to their preferences, nostalgic vintage warmth, or contemporary, clean sounds.

iPad and Mac-Powered

Creatives have embraced Logic Pro for iPad quickly since its launch last year. Logic Pro, which was created from the ground up to fully utilize touch, turns the iPad into practically any instrument that can be imagined. Because of the iPad’s portability, it also becomes a fully functional studio on the go. Musicians can finish intricate multitrack projects, design unique software instrument sounds, use a fully functional professional mixer, and experiment with the app’s extensive effects plug-in library thanks to the strength and performance of Apple silicon.

Project round-tripping makes it simple to work between an iPad and a Mac, enabling users to continue refining their project when they return to the studio and continue making music while on the go.

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